Last Updated: 2025.12.25

Thank you for choosing Heberemma. This policy outlines important information regarding the shipping and delivery of your order.

1. Delivery Timeframes

We strive to deliver your order as quickly as possible. Please note that all delivery times are estimates and commence from the date your order is shipped, not the date it is placed.

●Standard Small Items: Most small item orders are processed and delivered within 7 to 15 business days.

●Large/Bulky Items (e.g., Professional Pet Tubs): Delivery times for large items will be confirmed and agreed upon with you after your order is placed, based on your location and product availability. A customer service representative will contact you to discuss the specific delivery schedule.

2. Shipping Methods

Delivery is carried out by reliable third-party logistics partners, which may include express couriers, freight carriers, or regional delivery services, depending on the size, weight, and destination of your order. The specific carrier will be selected at our discretion to ensure the best possible service.

3. Shipping Fees

Shipping fees are calculated based on the product, delivery destination, and selected shipping method. The final shipping cost will be clearly displayed and charged during the checkout process before you complete your purchase. Please review the total amount, including any shipping fees, on the order summary page.

4. Order Tracking

●Order Confirmation: Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.

●Tracking Your Order: You can use the provided tracking number on the carrier’s website for the most up-to-date delivery status.

●Delivery Inquiries: If you have any questions about your shipment after reviewing the tracking information, please contact our customer support team at Davidshao02@heberemma.com.

5. Order Limitations & Important Notes

For any questions regarding shipping or your order, please reach out to our dedicated support team:

Email: Davidshao02@heberemma.com

(For returns and refunds, please refer to our separate [Return & Refund Policy])

6. Contact Us

●Accurate Address: Please ensure your shipping address is complete and accurate, including apartment/suite numbers. We are not responsible for delays or losses due to incorrect addresses provided by the customer.

●Delivery Delays: While we make every effort to meet estimated delivery times, occasional delays may occur due to factors beyond our control. These may include, but are not limited to:

○Incorrect or incomplete address information.

○Customs clearance procedures for international orders.

○Carrier delays, severe weather conditions, natural disasters, or other force majeure events.

○High volumes during peak seasons or promotional periods.

●Carrier Responsibility: Once an order is handed to the shipping carrier, the delivery becomes the carrier's responsibility. Heberemma is not liable for delays, damages, or losses once the package is in transit, but we will assist you in filing a claim with the carrier if necessary.